Call forwarding is not answered go to external voicemail, on and off 1

[jfcrescenzo]

Hello,
We just got and set up IP Office using manager 8.1 and we have a user that would like to have calls forwarded to and outside number.
We know how to set call forwarding up, however could not find a way to have the call forwarding settings meet all of the following requirement:
Button to turn forwarding on and off
When forwarding is on, forward call to outside number
If that call is not answered, go to the outside number voicemail and not the IP Office voicemail ( this is the issue we are running into as it goes to the IP Office voicemail if the outside number does not answer)
When forwarding is off, ring to desk like normal and if call is not answered go to IP Office voicemail

I played with the settings and can get it to ring to the outside number and if not answered go to the outside voicemail, however if they turn forwarding off, it will ring at the desk, however if the desk does not answer it goes to the outside number, instead of IP Office voicemail.

I hope this makes sense.

Let me know if anyone has an idea

 

[amriddle01]

Just use twinning with a twinning button and have the no answer timer longer than the time it takes the mobile/external VM to answer


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[IPOtech111]

I have had the complaint many times from customers where they want the call to cover to their cell vm instead of ip office vm when forwarding. Yes playing with the no answer time can resolve this but some customers do want to increase their no answer time. To get around it I created a VMPro module that a user can dial a short code to access. The module first gets the users current forward state, if off it toggles forwarding to on and turns off the users vm box. If forwarding is currently on and the user dials the short code it toggles their forwarding to off and turns their vm back on.

In vmpro create a new module:

From your start point go to a Generic Action with these settings in the specific tab:
Select Generic Command: Change User or Group Configuration
Operation: Get
From User: $CLI
Parameter: Forward Unconditional->(0 or 1)

From that Generic Actiongo to a Variable Routing Action with the following in the specific tab:
Select a Variable: $SAV
Does the Variable Match any of the following numbers:
0
1

From the 0 result of your Variable Routing Action go to a Generic Action and put in the following:
Select Generic Command: Change User or Group Configuration
Operation: Set
From User: $CLI
Parameter: Voicemail On->(0 or 1)
With Value: 0

From there go to another Generic Action and put in the following:
Select Generic Command: Change User or Group Configuration
Operation: Set
From User: $CLI
Parameter: Forward Unconditional->(0 or 1)
With Value:1

From there go to a disconnect

Now from the 1 result of your Variable Routing Action go to a Generic Action with these settings:
Select Generic Command: Change User or Group Configuration
Operation: Set
From User: $CLI
Parameter: Voicemail On ->(0 or 1)
With Value:1

From there go to another Generic Action and put in the following:
Select Generic Command: Change User or Group Configuration
Operation: Set
From User: $CLI
Parameter: Forward Unconditional->(0 or 1)
With Value:0

Go to a disconnect

Now just create a short code to access it.