Call Forwarding & Auto Attendant Message 1

[omia700]

NEC SV8100

1. There is an auto attendant message in place. Someone calls from outside and presses a particular number for a particular department and the call goes to the receptionist's ext. number (done from 22-04). Then she may transfer it to another person.

2. From 24-09 call forwarding is set for this receptionist's ext. number in case of no answer to her mobile number. But it works only when someone dials her ext. number. It doesn't work when someone calls from outside and gets transferred to her by 22-04.

Is there a way to get these outside calls forwarded to her mobile number as well?

Appreciate your support!

 

[belevedere]

22-04 is a ring group. It will not forward to an individual voice mail box. It can overflow to the auto attn. You can set up an AA greeting and instruct the caller to go that extension which will then follow the CF settings to the outside number. Is this for day/night, 24/7?

 

[omia700]

What I understand from you is that it is not possible in SV8100 to divert these outside callers to her mobile phone in our scenario. Because we don't want to instruct outside callers to dial an extension number. And outside caller should press a certain number (like 1, 2, 3, ...) for a certain department, unless he knows the ext. number of the person to whom he'd like to speak.

Is my understanding correct?

 

[belevedere]

Correct. We use virtual extensions placed on several phones set to ring instead of ring groups. The virtual can be set to CF outside or notify outside. Ring groups have their place, but can be somewhat restrictive.
EX: VE 260 is the option for 'sales'. 260 appears and rings on several extensions. 260 set to cf/bna to vm. 260 can notify an outside party of a new message. 261 is for 'service', etc.