Call forward

[murdof]

Hi guys,

I have an issue with IPO 403..

I have set a call forward to a mobile number on the internal 510.

If I dial 510 from another phone then my mobile phone will ring - so forwarding works.

Now here is the problem.

510 is a member of a Hunt group (Main) and I have set the answer timeout to 3 seconds.
I have already set to forward internal and group calls.
Also inhibit off-switch transfer IS NOT enabled.
The hunt groups consists of two internals 510 and 500.

Both 500 and 510 are logged on in the group.

When an external call is made 500 rings, 510 doesn't ring at all and the call is not forwarded.

I have tried to change the default routing from the Main group, to directly 510 - but no luck....

So what else do i need to check to make the forwarding work?

 

[amriddle01]

You need the huntgroup set to rotary or sequential i.e not collective!!

ACS - IP Office Implement

 

[ProviderReborn]

You also need to ensure forward huntgroup calls is enabled.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[amriddle01]

He has "I have already set to forward internal and group calls" RTFQ.....lol.

ACS - IP Office Implement

 

[murdof]

Thanks for the replies guys...

I already have Hunt Ring Mode (IPO v3.2 - v4.0 not supported on IPO 403).
So this is equal to Sequential.

At first I had it Group Ring (Collective) and i thought that was the case...

 

[amriddle01]

Have you tried having only 510 in the group to see if that works. Have you tried forward unconditional instead of no answer?.....I can't remeber the layout of the older software!

ACS - IP Office Implement

 

[murdof]

Sorry forgot to mention - i use Unconditional.

I didn't try having only 510 in the group, but I tried changing the default inbound route from the Group to directly 510 and it failed also.

 

[amriddle01]

I was gonna say try overflowing to a group then forwarding with a user but that is effectively what you have tried, I take it you had sufficiant lines remaining to make the call back out!!

ACS - IP Office Implement

 

[murdof]

Yes I have 4 PSTN lines...

One line is incoming, one of the remaining three should pickup and dial the freaking mobile number....

But no... it doesn't want to do it...

You guys think a trace would help?

What fields would be interesting for you?

 

[amriddle01]

I take it you have allowed trink to trunk connection!!

ACS - IP Office Implement

 

[amriddle01]

Make that trunk to trunk lol

ACS - IP Office Implement

 

[IPOfficeIreland]

answer time out = 3 seconds, means the call will try the mobile dialling for only 3 seconds before trying the next extension. extend this, and also extend the hunt group no answer/overflow timers.

mobile calls take a lot longer to establish than landline.

 

[murdof]

OK I thought the timer of 3 seconds is how long to wait from extension 500 to try extension 510 and then eventually forward it to mobile.

So there is a seperate timer for the duration of going through the group members?

Will try it and get back to you!

 

[amriddle01]

I take it you have trunk to trunk connect ticked then! no answer time is how long it waits before following forwarding or voicemail coverage time is how long it rings each user, That's what it is in 4+ anyway

ACS - IP Office Implement

 

[puregold]

The taker is correct, at 3 secs ti will try and retarget, either the next available member or it will try and retarget to itself.

That no answer timer is what is breaking it for sure.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor

 

[IPOfficeIreland]

if you wanted the phone 500 to ring and have a chance of picking up then you would be better off leaving the main group as collective ringing, and set up the overflow group as the forwarding 1.

Set the overflow to something reasonable like 10-15 seconds, i'd love to see someone answer a call in 3 seconds!).

 

[murdof]

Actually i don't need to have Internal 500 to ring at all.

I want to have forward unconditional and when the forwarding is enabled i want it to ring on the mobile ASAP.

The actual case is that at night I want all incoming calls to be directed to a mobile.

During the day I want to have a group of 500 and 510 (it is one person that might be at one of the two locations).

So when the person leaves at night i want to forward the calls directly to mobile but on the other hand i want an easy way to enable/disable call forward.

So I created a short code **61* that enables the call forwarding and ##61# that disables it.

So the person at night before he goes, he will just punch the shortcode to forward and in the morning the shortcode to disable it.

So what settings should i have to make the unconditional forward ring the mobile asap?

 

[IPOfficeIreland]

set up a hunt group with circular ringing, in there add a user which is call forwarded all to mobile number, including hunt group calls. This will be a new user, say Extn101CallFwd for example. Don't bother using existing users as it will complicate things. Change or don't enable the timer for voicemail on the group, as ringing the members mobile for x seconds will still come back to the ipoffice vm.

Have this group as a fallback destination (Out of service of Night).

put a button on the phone of the users for Set Hunt Group Night Service, or use the short codes for the same feature, not call divert as above.

Press on and off as needed.

 

[murdof]

TheTaker i did like you suggested...

If I dial the HuntGroup (502) it forwards OK to mobile
If I dial the Extension (509) it forwards OK to mobile

The automatic forwarding from external line doesn't work though still

I don't have a voicemail system - it is disabled in the "System" - but i still get a record about Voicemail..

I'm providing some information from the monitor if anyone can understand what is going on:

3438620mS CMTARGET: LOOKUP CALL ROUTE:12 type=100 called_party= sub= calling=6936XXXXX in=1 complete=1
3438620mS CMTARGET: SET BESTMATCH:12 length 0 vs 0 match= dest=Main
3438620mS CMTARGET: LOOKUP INCOMING CALL ROUTE:12, calling party is 6936XXXXX. Using destination Main
3438621mS CMTARGET: ADD TARGET:12 number=Main type=100 depth=1 nobar=1 setorig=1
3438621mS CMTARGET: SET HG:12 Main orig=1 check=1
3438621mS PRN: CMCall::InServiceHGTarget 0xffe28d78 Main
3438621mS CMTARGET: NS HG:12 Main out_of_time=0
3438622mS CMTARGET: NS FALLBACK HG:12 Main -> ForwardGroup
3438622mS PRN: InServiceHGTarget ForwardGroup
3438622mS PRN: Set target_cfg to inservice_cfg
3438622mS CMTARGET: ADD HG:12 ForwardGroup (depth=2 B=CMCSIdle[0])
3438623mS PRN: Checking for timed overflow iscfghg ForwardGroup targetcfghg ForwardGroup ovu=0 rngt=4
3438623mS CMTARGET: CHK HG EXCEPTED:12 ForwardGroup count=0
3438623mS PRN: Calling HGTargetRingRotary rac=0, size=1
3438623mS PRN: HGTargetRingRotary
3438624mS PRN: HGTargetRingRotary: HG User Enabled
3438624mS CMTARGET: ADD USER:12 ForwardUser(509, state=UNKNOWN) (depth=3 B=0) cw=0
3438624mS PRN: Forward all
3438625mS CMTARGET: ADD TARGET:12 number=**96973XXXXX type=100 depth=4 nobar=1 setorig=0
3438625mS CMTARGET: SYS SC:12 **96973XXXXX 4 6973XXXXX sc=type=Dial code=**9N, num=N
3438626mS PRN: CMCall::AddTarget: Handle shortcode Dial[31]
3438626mS CMTARGET: LCR NOT MATCHED:12 (cpn=6973XXXXX)
3438626mS PRN: CMCall:ialLine: sc=Dial, lcr=False, cause=CMCauseNormal[16]
3438627mS CMTARGET: DIAL LINE:12 GROUP=0 SUCCESS=2
3438627mS PRN: CMCall:ialLine: returning res=2, sc=Dial, lcr=False, cause=CMCauseNormal[16]
3438628mS PRN: HGTargetRingRotary : No targets found
3438628mS PRN: HGTargetRingRotary : Result 0
3438628mS PRN: Add ForwardGroup to hg_targets_included
3438628mS PRN: Wrapped
3438628mS PRN: Checking for no targets left overflow iscfghg ForwardGroup ovus=0 ovu=0 rngt=9 res=0
3438629mS PRN: AddHgTarget result=0 depth=2
3438629mS CMTARGET: LOOKUP CALL ROUTE:12 returned 1
3438629mS PRN: CMCall::SelectTarget - object calling_party_number n=6936XXXXX, t=0, p=101; first_time = 1; preselected_target=0
3438630mS CMTARGET: SELECT:12 1 0 TGHG=ffe28adc TGUSER=00000000 INCL=00000008 EXCL=00000008
3438630mS PRN: SelectTarget: Add HGTarget 1 ForwardGroup
3438630mS CMTARGET: ADD HG:12 ForwardGroup (depth=1 B=CMCSIdle[0])
3438630mS PRN: Checking for timed overflow iscfghg ForwardGroup targetcfghg ForwardGroup ovu=0 rngt=1
3438631mS CMTARGET: CHK HG EXCEPTED:12 ForwardGroup count=0
3438631mS PRN: Calling HGTargetRingRotary rac=0, size=1
3438631mS PRN: HGTargetRingRotary
3438631mS PRN: HGTargetRingRotary: HG User Enabled
3438632mS CMTARGET: ADD USER:12 ForwardUser(509, state=UNKNOWN) (depth=2 B=0) cw=0
3438632mS PRN: Forward all
3438632mS CMTARGET: ADD TARGET:12 number=**96973XXXXX type=100 depth=3 nobar=1 setorig=0
3438633mS CMTARGET: SYS SC:12 **96973XXXXX 4 6973XXXXX sc=type=Dial code=**9N, num=N
3438633mS PRN: CMCall::AddTarget: Handle shortcode Dial[31]
3438634mS CMTARGET: LCR NOT MATCHED:12 (cpn=6973XXXXX)
3438634mS PRN: CMCall:ialLine: sc=Dial, lcr=False, cause=CMCauseNoChannel[34]
3438635mS CMTARGET: DIAL LINE:12 GROUP=0 SUCCESS=2
3438635mS PRN: CMCall:ialLine: returning res=2, sc=Dial, lcr=False, cause=CMCauseNoChannel[34]
3438635mS PRN: HGTargetRingRotary : No targets found
3438635mS PRN: HGTargetRingRotary : Result 0
3438636mS PRN: Add ForwardGroup to hg_targets_included
3438636mS PRN: Wrapped
3438636mS PRN: Checking for no targets left overflow iscfghg ForwardGroup ovus=0 ovu=0 rngt=7 res=0
3438636mS PRN: AddHgTarget result=0 depth=1
3438637mS CMTARGET: SELECT:12 NO TARGETS, TRY VOICEMAIL
3438637mS PRN: RingingTime() = 8, CumulativeRingingTime() = 8
3438637mS PRN: orig_cfg_user 00000000 orig_cfg_hunt_group ffe28d78 inservice_cfg_hunt_group ffe28adc
3438637mS PRN: DirectToVoiceMail attempt 1
3438638mS ERR: CMCall::No Free Voicemail ports
3438638mS PRN: Ringing Count = 0
3438639mS PRN: CALL: 4.5.1 Deleted leaving 1 CMCall objects
3438640mS CMLOGGING: CALL:2008/01/1207:45,00:00:00,000,6936XXXXX,I,6973XXXXX,,223702XXXX,,,0,,""n/a,0
3438642mS CD: CALL: 4.5.1 Deleted

 

[IPOfficeIreland]

do you have analogue trunk to trunk allowed in line settings?