Call forward whilst busy not working... meridian 11c

[senoralastair]

hey folks,
I've spent a few hours searching through tek tips, but i still can't work out my little problem. Firstly I have to say that i'm not a phone guru like some of you guys, and i've kind of fallen into the phone programming. I must admit that i do rather like it though (when it works)... = )

My problem at the moment is that there are a few phones here that aren't going to voicemail when the phone is busy, it's just saying something like "destination busy, activate ring again?".

I've gone through the CLS codes and from what I can work out there doesnt seem to be anything obviously wrong with it (to my n00b eyes anyway...)

could someone pls have a quick squiz at the TN setup and see if you can spot what i'm doing wrong?
(ps, DN 199 is voicemail... )

thanks heaps in advance!


--------------

REQ PRT
TYPE: tn
TYPE TNB


TN 18 7
DATE
PAGE
DES

DES 2008
TN 018 0 00 07
TYPE 2008
CDEN 8D
CUST 0
FDN 199
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 99
SCI 0
SSU 0010
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
EFD 199
HUNT 199
EHT 199
LHK 0
PLEV 02
SPID NONE
AST 00
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 399 0 8239
AGN
01 MSB
02 NRD
03 SCR 436 0 MARP
04 TRN
05 ACNT
06 AO6
07
DATE 5 SEP 2007


NACT POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
VAS008 ADMIN VSID 9 CUST -- TIME & DATE 15:57:34 5/09/2007

TIM000 15:57 5/9/2007 CPU 0

AUD370 VSID 9 CUST --

TIM000 16:00 5/9/2007 CPU 0

 

[notme11]

lhk 3

 

[senoralastair]

LHK 3?
I don't really know what that is, but i've looked it up in one of my pdf's and it says:
LHK (0) -69 Last Hunt Key number limit

I've had a look at someone's phone with a working forward whilst busy, and they've got LHK 1.

Is there a certain number i should have this set on for different purposes? or can someone explain to me how this works?

(ps. thanks for the quick response rocoa01).

 

[senoralastair]

Ok,
I think i might have half worked it out... It would appear to be that LHK has to be equal to the highest key that has SCR set on it... so in my case above LHK 3.

Am i thinking right? I still don't quite know why or how it works, but it appears to work for me..

any comments?

= )

 

[johnpoole]

your right on lhk..BUT, there is not a feature call forward busy.. that is why your search did not work.. forward is a factor of no answer..if the station is busy the feature is called hunt.. small thing but it should help you find it in the books or the forum..

cls hta
hunt xxxx (any station or mail}

lhk 4 (that would hunt up the keystrip thru key 4)..

john poole
bellsouth business
columbia,sc

 

[senoralastair]

thanks for that john... Yeah, i've half got the concepts understood... I couldn't quite work it out because the forward on no answer i think was ok, but it was just whilst busy that it wasn't behaving as i had wanted, but all is sorted now.
Thanks heaps for the help.
Have a great weekend.
= )