Call Forward to External Stopped Working

[rickywrecker]

I had call forwarding to an external number working great using FAQ 799-2078. Then, I replaced and upgraded my MICS to the latest software. Now, after re-building my route and destination (again following the FAQ exactly using Feature 4, dest code, phone number); the calls go straight to voice mail instead. It was so easy the first time . . . What am I missing?

 

[rickywrecker]

Interesting update: the call forwarding will work from ANY OTHER PHONE in the system, except the one that I want to forward from, extension 231. I've replaced the phone and confirmed all the programming. I've done a system & user copy from another extension as well. Still, this one extension 231 will not forward externally. I can do an intercom 4 (which is destination 4) and it will make the external call, but I can't do a Feature 4,4 or a Feature 4, phone number from extension 231.

In the meantime, I am forwarding calls from extension 231 to an unused extension 235 and having 235 forward the calls externally. Ideas anyone??

 

[exsmogger]

Maybe call forward-busy is set to go to voicemail in system programming? Check under Capabilities for the extension in question.

Brian Cox

http://www.jandjcommunications.com

 

[senk1s]

did u check if the set lock is ON? ...it must be off

 

[westcoaster]

is line re-direct set to "yes" under capabilities?