Call Forward to external phone number plus extension.

[Robert Lafleur]

My customer wants to call forward to an external number including the extension number.

I activated CLS = CFXA and key 04 cfw 20.

It works fine with only the external number eg: 9450-xxx-xxxx.

Is it possible to add the extension number so the remote voicemail answering the call
can transfer the call automatically?
What would be the procedure?


Thanks,

 

[Firebird Scrambler]

I'm not sure if it is possible, but there are a number of factors to consider first.

Does your line provider allow you to put in a different published number against a CLID entry?.

When the outgoing call is made, does it dial out from one of your DID trunks?.

Against your sets SCR or DN key, have you got a CLID table entry?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

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[Robert Lafleur]

Hello Firebird,

The lines are T1 PRI, I don't know about the CLID.

What I am trying to do actually is:

Call forward extension of my customer to extension 2345 at external phone number 450-xxx-xxxx.

Thanks,
Robert

 

[yyrkroon]

Not possible going out a PRI. On a PRI, all digits are collect and sent at once.

 

[Robert Lafleur]

Ok, thank you,

Robert