Call Forward to Cell 1

[scrobie]

OK, I am not having any luck with this so far, so I again turn to the awesome pool of experts here...

My customer has a Partner ACS, version 6 software. It is also running the auto attendant via the Avaya VM messaging module.

I have enabled call forwarding for his extension (#322).
I have created a personal speed dial number and created a key on his set to forward the call (F11, etc.).

Still, it's not working as it should. I am wondering about the documentation stating it needs to have a T-1 card to work, however, I have read here that it will work without one, just the possibility of a degraded signal.
Also, is it possibly due to having hunt group 7 assigned for the VM? I read in other doc that it would be an issue? I'm at a loss here. Hopefully it's just something silly I've overlooked.

Thanks in advance!

 

[memphisribs]

Login to VM as the administrator & go to admin mailboxes enter mailbox in question (10) and press 8 to check the phone status, it should be; has a phone, if not change it. In a blind transfer only the called extensions restrictions apply. So if the AA is doing a blind transfer the call should work just like the test call you made.

Good luck

45 years in the business and counting.

 

[scrobie]

I have no restrictions set up.

I'm not exactly clear on what a "Blind" transfer is, Memphisribs.

I have tried this without the VM covering the extension at all (just to eliminate it from the equation) and still it does not transfer the call out if transferred to the extension via the AA. (Just to be clear, I'm using ext. 10 as the station in question for this test).

Again, if the outside call is transferred by another extension in the system, it works fine ie. if the AA transfers the call to 11, then 11 transfers the call to 10.

Ugh....

 

[TouchToneTommy]

if the AA transfers the call to 11, then 11 transfers the call to 10.
[/color red]

Wait!!!! Where above did you ever say that the AA is transferring the call to Ext. 11, but Ext. 10 is the one that is RCF'd?!?!?!?!?!


Kindly stop wasting everyone's time, and give us the exact scenario of your call flow.

Post your configuration somewhere online so it can be downloaded and studied.

 

[scrobie]

One moment, you misunderstand, Tommy. I said that as a test I called into the system from an outside line (my cell, in this case) to ext 11. I answered 11 and transferred to 10 just to see if it worked that way...it did. I am trying everything I can think of to find out why this isn't working the way I need it to.

Again, my goal is to have the AA transfer the outside call to ext 10, for example, then have 10 automatically forward the call to the users cell phone.

I apologize if I was not clear on this. I absolutely do not intend to waste anyone's time here. Quite the opposite, I sincerely appreciate the help.

I will gladly post the config. May I humbly ask how that is done?

Thank you all again. I hope I do not offend anyone else.

 

[memphisribs]

Clarification: A blind transfer is when you tranfer a call to someone and hang-up before they answer. For a supervisied transfer you stay on the call and wait for the called party to answer, so you can announce the call to them, & then you hang-up completing the transfer. So if the AA does the same thing that you did from station 11 (a blind transfer) the call should work the same way.

45 years in the business and counting.

 

[scrobie]

(Blind Transfer) - Oh, Duh....OK, I'm over-thinking everything...

I can transfer from inside the system from another extension and have it forward, but not from an outside call through the AA. I've tried everything suggested multiple times and ways. Nothing works.

 

[TouchToneTommy]

How about backing up your system to the internal memory, or the PC card if you have one, then defaulting the system.

The program JUST the voice mail ports into #505-7, the lines into #206-7, Ext. 10 with #322, a number in its personal speed dial and the forwarding turned on.

See if a call completes by calling from an outside number to one of your lines, having the Auto Attendant answer, and selecting Ext. 10.

If that is a go, program up the rest of the system, if still no success, you can at least restore from the backup and be back where you started.

(p.s., sorry for going off earlier!)

 

[memphisribs]

When a call comes into the AA it is just answered by a station (one of the vm ports) When the caller makes a selection i.e. dials a extension number or dials a selector code. Then the voicemail port does a transfer, Just like any other extension. Again I ask is ext 10's mailbox programmed with a phone or without a phone? Are you dialing a selector code to reach 10 or just the extension # 10? You may want to remove the mailbox for ext 10 and then add it back, making sure to select with a phone when prompted.

If this doesn't work please provide answers to all of the above questions.

Good luck

45 years in the business and counting.

 

[scrobie]

Yes, the extension (10 in this case for my test set up on my bench) has a mailbox assigned to it. I am calling from an outside line into the system. The AA answers and I key in "10". The AA transfers the call to ext. 10 and the phone just rings until the VM picks up the call.

I have re-entered the the appropriate programming several times to make sure I didn't miss something (which I must be...).
#322, enabled.
Created a speed dial for the outside number to be dialed.
Created a button on the phone to carry out the forward (F-11)
No restrictions of any kind enabled.

Again, if I intercom to the forwarded ext., it dials out immediately. If the AA transfers the call, it just rings.

It appears to me that there is something I'm missing within the AA programing perhaps?

 

[scrobie]

OK! I just got a hold of another R7, set everything up and it worked immediately. The previous R7 I've been working with will not forward the call...Very strange....!

Anyone ever have an issue like this before, hardware-wise?

Also, what is the best way to completely default the unit back to factory settings? Perhaps I am not wiping the memory of the first unit properly.

Thanks again to those who have worked woth me on this.
I'm not crazy after all...!

 

[MMIPO]

I believe that i read that the AutoAttendant by default does a supervised transfer out of the Auto Attendant when dialing the extension number. Try setting up a selector code to transfer to extension 10. I believe i read that when you set it up this way it will blind transfer. I will look for the doc i read this in and try to post the link.

 

[scrobie]

OK, my friends. I want to thank all of you for your insight on this matter...I have gotten it to work on both the R7 I have on my bench and at the customer location that has the R6.

I do have another R7 here that just will not forward the call...perhaps this one needs an update or something...this is the one that really gave me the run around.

In any event, I got it working where it matters. Thanks again all!