Call forward - ring issue

[TeleComBus]

Meridian1000/2004P1 set.
One of our VP has a 2004P1 set with primary extension most of the time forwarded to directly to VM. Key 02 was configured with a personal extension which used to ring for him to answer the calls. Something happens and the key 02 extension takes the primary settings. If the call is being forwarded key 02 doesn't ring and only works when the call forward is disabled. This setup used to work and we recently just move the physical set to a different location and it's an ip set, no config changes. Any assistance would be much appreciated.

 

[Trason806]

i bet there was an appearance of the key 02 DN somewhere else. If there was, it would not forward when this set is forwarded. but if it is the only appearance it will forward along with key 0

 

[KCFLHRC]

Post a print out of the phone, that would help. And what do you mean key 2 took the primary settings?