Call forward resetting

[nekminnit]

Hey guys,

Hopefully this is an easy one..

What could cause extensions to lose their call forward settings?

I have some 5330's that appear to be losing their forward overnight (call forwarding always from the phone itself).

No one is knowingly removing the forward...


Don't confuse DTMF with DTF. They have very different meanings....

 

[jrgood0852]

Could it be these exts. are set to be routed a certain way at night?

Always look out for the next tech. because one day it will be you!

 

[nekminnit]

Its possible.. (will check when I get in the office in the morning). But will this actually 'remove' the forward?




Don't confuse DTMF with DTF. They have very different meanings....

 

[jrgood0852]

I wouldn't think it would remove it, but it would certainly override it.

Always look out for the next tech. because one day it will be you!

 

[nekminnit]

You see the forward is somehow being removed. I have set the forward during day service by using a FAC. The phone definitely forwards (always) and in the morning its gone.. Suppose its possible the system has scheduled reboot too.. I'll have to check that

Don't confuse DTMF with DTF. They have very different meanings....

 

[Billz66]

Is there any UCA involved ?

UCA has a nasty habot of messing with call forwards

If I never did anything I'd never done before , I'd never do anything.....

 

[nekminnit]

Billz66 thank you..

It seems the culprit was Lync. Remote call control was configured using LBG. User was setting the forward in the evening. Logging in remotely thus disabling the forward.

Thanks everyone!

Don't confuse DTMF with DTF. They have very different meanings....