Call Forward Problem

[morgansdad]

OK, I have a main incoming number that terminates at the reception desk, ext.xxxx, during the day the operator/receptionist will answer the call, if he/she does not answer, the call is sent to Meridian mail and plays the correct recording based on a built TOD controller. The customer would like to forward the telephone in the evening to the external answering service, which should not be a problem. When the phone is forwarded, internally the call will forward corectly, externaly, the call stays internal and goes to an unspecified extension. The phone is a 3904, with cfxa in the cls. Huh.

 

[westsidedeuce]

Did you check the CFW is set up for 4 or 8 digits ?
what type of TN is it ? digital or analog ?

Josephine Vigil
Henderson, Nevada USA

 

[morgansdad]

CFW is 16 digits, TN is digital, phone is M3904

 

[srmega41]

In the CDB there is an option to define if the forwarding originator (external trunk) or terminator (phone) is allowed to determine the rights for the call. If an external trunk is not allowed to call the outside number (within BARS/NARS), this would be the case and create the situation you describe.

I believe the options are CFF (Forwarding) or CFO (originating). I also think this is in the CLS of the customer.

Check this out, and see if you want to change the option, or the NCOS level of the incomming trunks. Either way, make sure you are prepared for any other holes this might open up.

Hope this helps,

Scott M.

 

[westsidedeuce]

I agree - could be in the CLS or ncos -tgar
try to copy the set up of another phone that has external dialing ? and external forwarding ?
sorry I could not help out more .
Thanks
Josie

Josephine Vigil
Henderson, Nevada USA

 

[johnpoole]

if you can call that number from the 3904 it's not tgar or ncos of the set. CFF should fix that problem, easy check, call the forwarded set from internal, if it still does not go, it's not cff, from an internal call the forward can not be clocked via ncos of the inbound trunk.. just read the post, check the opt that srmega (scott) pointed out. it's a sure block.. only way around it is to increase the ncos of your inbound trunks to allow the call. be careful, you could allow internal toll fraud

john poole
bellsouth business
columbia,sc

 

[JP1525]

Qwest did turn on B-channel messaging. They have since turned it off and the customer has had no issues since.