Call forward on a virtual station

[Chambri]

Dear All,


We are trying the following setup.


We have the virtual station number 9000, that got a coverage path going to a coverage answer group with station number 9001 and 9002.

The assistants answering on the station 9001 and 9002 are out of the office every Friday.

What we need, is the ability, for the assistants, to put a call forward toward a mobile phone on the virtual station 9000, when they are out of the office.

Actually, I can put a remote call forward on the virtual station 9000, using a Feature Access Code, but when we call the 9000, that didn't take the cfwd,
the call just goes thought the coverage path.

Any idea ?

Thanks by advance.


Regards,

 

[Midstream]

Use the command "list trace station 9000" when you've got what you think is the call forward option in effect. Let's also see a status of the station 9000 when you've got the CF Option on.

Did you check the COS?
How are you engaging the feature? Someone with console permissions dialing the FAC's? Do you get confirmation tone, or re-order tone?

 

[98Converter]

Just a thought here.

If you have vectoring, change the virtual number to a VDN and then point it to a vector and you can control time-of-day, day-of-week and where the call goes automatically...

Or you could use EC500 as well.



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[9mmgeek]

you can use time of day coverage for the station 9000. set friday to use remote cover to the cell number.

ch cov remote 1 to create a remote cover table and enter the cell numver in one of the entries.

add cover path (for friday) and make the cover point r# where the # is the entry in the table.

add cover time # (any number) and fill in the table telling it what cover to use at each time and day.

 

[9mmgeek]

Also, then you have to ch the cover on the station to t# where number is the # you gave the time of day cover.

 

[Chambri]

Hi rockspop,


I did the FAC's and i got the Console Permissions. I got the confirmation tone.

I have trying to remove the coverage path from the station 9000, and put a call forward toward a mobile phone. When i call the 9000 with this setup, all i got is a busy tone.

I have done a trace on the staion 9000 and i got a "busy station 9000" no more infos.

The COS seems ok.


Thanks for your help.

 

[AvayaTier3]

status station 9000 show call forward destination of the mobile phone?

are you calling 9000 from a station or incoming DID to 9000?

You should try a station call to 9000 and an incoming trunk call and post your findings.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[9mmgeek]

I don't think call forwarding will work for a virtual phone or any phone that is not active. Coverage will.

 

[AvayaTier3]

Call Forwarding
616 Avaya Aura™ Communication Manager Feature Description and Implementation May 2009
Call Forwarding and FAC
Users use a Feature Access Code (FAC) or a Call Forward-All feature button to activate or
deactivate Call Forwarding All Calls for their own telephone. Virtual extension users cannot
activate or deactivate Call Forwarding All Calls. Users can activate or deactivate the Call
Forwarding All Calls feature for the following entities:
? Another extension
? A virtual extension
? An Automatic Call Distribution (ACD) split

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[Midstream]

status the station and post the results, please.

 

[Chambri]

Hi all,


I have try calling 9000 from both, station and incoming DID, i got the same problem. If a cover path is set, the call ignore the call forwarding and follow the coverage path. If i don't set the coverage path, i got a busy tone.

As you will see in the attachment joined with my post, the call forwarding to a cell phone is active (00765312256 is the cell phone).

Thanks for all your replies.


Bregards.

 

[Midstream]

Sorry for the stupid question....

Do you need a "9" at the beginning of that dial string?

 

[AvayaTier3]

This is most likely in the U.K. and uses 0 or 00 for ARS
9 is first digit of 4 digit stations

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com