Call forward on a virtual station

[Chambri]

Dear All,


We are trying the following setup.


We have the virtual station number 9000, that got a coverage path going to a coverage answer group with station number 9001 and 9002.

The assistants answering on the station 9001 and 9002 are out of the office every Friday.

What we need, is the ability, for the assistants, to put a call forward toward a mobile phone on the virtual station 9000, when they are out of the office.

Actually, I can put a remote call forward on the virtual station 9000, using a Feature Access Code, but when we call the 9000, that didn't take the cfwd,
the call just goes thought the coverage path.

Any idea ?

Thanks by advance.


Regards,

 

[amriddle01]

Sounds more like a Definity or an ACM than IP Office, you sure you're in the correct forum?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[mattKnight]

if this is ACM - you probably need to llok at the virtual station's setting "callforward before coverage"

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Chambri]

Hello,


Damn yeah i think i post in the wrong forum.

Really sorry for this mistake.

Any possibility to relocate my post ?

 

[amriddle01]

Cut and paste, or re-type

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[amriddle01]

http://www.tek-tips.com/threadminder.cfm?pid=690

is where you want to be

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[Chambri]

Is there a ACM forum ?

 

[Chambri]

Many thanks Amri.

 

[hairlessupportmonkey]

amri? makes him sound a bit camp ;-)