call forward invalid

[fhweich]

thread1329-1585347
Scenario and problem solving attempt same as in referenced thread.
Can not find the solution though.

 

[wireman50]

Have you tried a speedcall with the raw number and with a leading 9? Also with 0044 before it? so 9(mobile), raw mobile, 9 (0044mobile)

 

[boycey9]

A couple of things to try, Find a default COS (One that has not been changed before) and add just the options necessary for the divert, ie trunk to trunk, public dpnss etc, Just the bare minimum needed. Assign to the users in question and try again, Often you can miss an option in cos that should not be on and this is the simplist way to prove it.
With regards to the nummber you put in, the leading digit should be in the ARS form leading digits. ie if you dial a 9 to get out then 9 should be in this form, any error checking against the number is done by referencing this form.

 

[sarond]

Just to expand a little on Boycey9' comment, in the ARS make sure that the digits to follow in the ARS Digits Dialled form are correct.

I had an issue where I couldn't externally divert because the digits to follow was set to unknown.

 

[fhweich]

Hi all, thanx for te replies.

Ext to forward external = 1114
COS 1 COR 4
Speeddial = 5046, actual number= 908XXXXXXXX override tol controll

Ext can dial 908xxx... = OK
Ext can dial 5046 = OK
Ext Forward 1st alt or always to internal ext = OK
Ext forward 1st alt or always to speeddial(5046 = invalid

Ext 1004 has call forward 1st alt to speeddial working 100%

Tried:
new configured COS as sugested with basic settings
Changed ext number to 4321
reprogramed speeddial to differnt number 5060
used working phones speeddial number
deleted all non used feature access codes (perhaps conflict)
Confirmed trunk and ext has forward external and public to public network enabled.

 

[wireman50]

Is the COR the same as working extn COR?

 

[fhweich]

@Wireman50
Yes same COR and COS

 

[wireman50]

I would try and deprogram the extension completeley and redo it from scratch.