I'm pulling my hair out on this one. I have a certain user where all of his calls originating from outside go to voicemail. I have forward unconditional checked and it works fine if I dial his 3 digit extension but calling his DID just goes almost straight to his Avaya VM. Inhibit off switch transfer is not enabled on his line or the trunk. I feel like I am probably missing something easy here but not sure. It's IPO ver 11 something embedded VM. The forward is pointing to an outside line.
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Call forward for one user isn't working
- Thread starter jayjr1105
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CalgaryJeff
Programmer
I would try deleting the incoming call route and recreating it. That has solved a similar issue for me.
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