Call forward for one user isn't working

[jayjr1105]

I'm pulling my hair out on this one. I have a certain user where all of his calls originating from outside go to voicemail. I have forward unconditional checked and it works fine if I dial his 3 digit extension but calling his DID just goes almost straight to his Avaya VM. Inhibit off switch transfer is not enabled on his line or the trunk. I feel like I am probably missing something easy here but not sure. It's IPO ver 11 something embedded VM. The forward is pointing to an outside line.

 

[littlejon]

Is the user's DND on?

 

[critchey]

What kind of trunks do you have? Have you run a monitor trace?

The truth is just an excuse for lack of imagination.

 

[CalgaryJeff]

I would try deleting the incoming call route and recreating it. That has solved a similar issue for me.

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