Call Forward External SV8100

[idahomitel]

I thought I remembered how to do this, and I've tried 24-09 9+ and also to a virtual fwd all and rna with 24-02 timer set to 1 sec. Just rings and doesn't forward,and eventually goes to voice mail

 

[belevedere]

Verify MB 20-11-12 is allowed. In MB 24-09, set items 02/03/04/05 to the outside number and lead with a trunk access code,usually 9.

 

[idahomitel]

Thanks, I wondered about 24-09 for the remaining fields 3,4,&5. I'll try it. Shouldn't need to use a virtual, then?

 

[belevedere]

Call forwarding can be done for an extension, or a virtual extension.

 

[idahomitel]

I have everything set correctly from what I can see, remotely downloading and uploading partial and complete data. Still doesn't forward. Trying to get the owner to re-boot.

 

[idahomitel]

Re-boot did nothing. Set all 4 ringing phones to call forward all to 9+ outside number. Doesn't work.

 

[belevedere]

Does the extension forward when called directly?

 

[idahomitel]

I'll try to get an answer today.

 

[idahomitel]

When I call in to the auto attendantand dial 101 it does forward.

 

[idahomitel]

Ok, when I isolated the ringing to just 1 extension, the main number forwards.

Thanks for the help!

 

[CoralTech]

So you were trying to call forward a ring group through extensions? That will never work as you have found out. What you should do is create mobile extensions and try adding those.

 

[idahomitel]

No, I was trying to forward a phone with C.O 1 ringing on it.

 

[Lectrician]

Have you got routing in place in 21-03?

 

[idahomitel]

Yes