I did a search and read many articles but am now more confused. I have a admin assistant that has a 2616 and wants to be able to forward to her cell phone when away from desk by hitting forward key on phone. I had her at CFXA but don't want to use that route because of toll fraud unless neccesary. I don't want to use a regular dn, is there a way to use the ACD with a dummy dn. I tried and it will work put the phone itself will not let me forward to the dummy dn, gets a fast busy when I start to punch in the number. Maybe I am going at it wrong, thanks ahead of time for the help!!!
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Call Forward External Confusion
- Thread starter Bandit454
- Start date
captaingadget
IS-IT--Management
How about if you create a phantom extension with the default call forward to the cell phone. Your assistant will forward her phone to the phantom. Will that work??
- Thread starter
- #3
When you build the ACD, the only changes you need to make are to MAXP =1 and NCFW = access+cell # all other entries just enter through
The number you chose for the ACD, is this a DN that can normally be dialed from the phone? You can test this by deleting the ACD and entering the number on one of the keys of the 2616 as an SCR key and see if you can call it. If this does not ring you may have to pick a number from a different range.
Hope this helps.
The number you chose for the ACD, is this a DN that can normally be dialed from the phone? You can test this by deleting the ACD and entering the number on one of the keys of the 2616 as an SCR key and see if you can call it. If this does not ring you may have to pick a number from a different range.
Hope this helps.
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- #5
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