Call Forward Busy on 2 DIDs - Don't want this

[hounddogdude]

I have a 2008 phone with 2 DIDs 5672 and 5635. If 5672 is busy and someone else calls 5672 then the call is rolled over to 5635. How can I stop this? If 5672 is busy then I need the next call to go to voice mail. I need the same thing to happen on 5635 also.

 

[phonejack99]

Check your LHK setting, presuming K0 = 5672 & K1 = 5635 change LHK to 0 and you should be all set.

If the presumption is wrong, post a copy of the TNB of the set and we can gor from there.

 

[hounddogdude]

The LHK was set to 1. I changed it to 0. It stopped the rolling over from 5672 to 5635 but now the 5635 DN (when busy) will not go to voice mail.

 

[Nortellian]

Do a change hunt (voicemail #). Is 5635 marped to this phone? 5635 will follow the programming of the phone it's marped too.

 

[freakinguru]

One workaround for that problem is to build a phantom 500 set with 5635 as the dn and change MARP to YES when you build it. Make HUNT and FDN the extention for voicemail and make the class of service HTA and FNA. When this is done, the dn should follow the programming of the 500 set, whether or not MARP is activated.

 

[hounddogdude]

The hunt is already set to voice mail number. Here is the TNB PRT

LD 20
REQ: PRT
TYPE: TNB
TN 5 14
DATE
PAGE
DES
DES 5672
TN 005 0 00 14
TYPE 2008
CDEN 8D
CUST 0
FDN 5675
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 4
SCI 0
SSU
XLST
CLS UNR FBA WTA LPR PUA MTA FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DN03 MCBN
CPND_LANG ENG
RCO 0
HUNT 5675
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 5672 0 MARP
CPND
NAME PAM D
XPLN 27
DISPLAY_FMT FIRST, LAST
01 SCR 5635 0 MARP
02 TRN
03 MWK 5675
04 CFW 16
05 AO6
06 ADL 16
07
DATE 10 SEP 2003

 

[phonejack99]

H,

Chg the CLS to FBD.

F,

Remember a phantom DN can NOT appear anywhere else than the phantom TN.

 

[freakinguru]

I didn't mean a phantom. What I meant was to build a 500 set on an non existant card as if the card was there. The only down side is it uses up a software TN. If you have a lot of spare TN's in the software, that should work fine. Sorry to mislead.

 

[hounddogdude]

Almost.... I changed the CLS FBA to FBD. The 5672 DN is working correctly but the 5635 DN will not go to voice mail if 5635 is busy. What have I missed?

 

[hounddogdude]

My previous message was incorrect. I meant to say DID's instead of DN. 5672 and 5635 are DID's.

 

[phonejack99]

If you dial 5635 from k1 what happens?

 

[hounddogdude]

When I dial 5635 from K1 I get a busy signal.

 

[phonejack99]

What Rls. of software?

Try F's suggestion and be sure to marp DN to 500 port.

 

[phonejack99]

Does 5635 appear on any other phones?

 

[hounddogdude]

Software Release
Version 2111 Rel. 25

and no 5635 does not appear on any other.

 

[Nortellian]

It might not help but you could out and rebuild.

 

[hounddogdude]

When I dial 5635 from 5635, shouldn't I get a message or voice mail? I will out the phone and enter it fresh, however I am not too good at programming phones.

 

[hounddogdude]

I have resolved the problem - thanks to your suggestions. I have to build a 500 set with the 5635 number and the 500 hunts to the voice mail. Works fine now.

 

[fgibson]

his names not freakinguru for nothing!!!!!