Call Forward all phones to a Call Pilot Applications

[peterdonnelly]

Hi guys. Management want to make all our users forward their calls to night service / holiday message at the end of the day to allievate the whole calls ringing and not being answered malarchy.
We have set up a test OOH (out of hours) app on our callpilot and give it a SDN 0f 7012.
Created a phantom DN 7012 with a DCFW 4 7000 configured therein.
Extension number xxxx forwarded to 7012 via the handset.
When a test call is made to xxxx the message "you've been forwarded to voicemail system however the person at extension xxxx does not subscribe.......".

What am I doing wrong?

 

[trvlr1]

The call is carrying the original extension number through to the voice mail system and nothing is set up for it. If you dial x1234 and have it forwarded to 7012, 7012 is just a "conduit" to the mail system that still forwards the x1234 number not 7012. When it gets into the mail it sees x1234 and looks for infomation on what to do with that number, not the 7012 number. This is how you can set up individual mailboxes and when the phone forwards to voice mail, it knows what mailbox to send it to.
How many users are we talking about here? With that information and the type of PBX you have we may be able to give some suggestions on how you could handle this.

 

[peterdonnelly]

275 ip (1220) extensions running on a cs1000 v5.5. I have been looking at secondary call forward. In my mind I imagined it would be as simple as forwarding to a service directory number with an application applied and that same SDN having the SFA enabled. But alas, this is IT and I should be less naive.

Thanks

 

[trvlr1]

I take it you cant just give them all voice mail boxes of their own?

 

[peterdonnelly]

technically it could be achievable at big cost whch we do not want to incur. We also have a policy in our company that the phone is there to be answered and voicemail offers our people a call vetting service so only 4 or 5 people actually have voicemail.