Call Forward all calls to Cell Phone

[New950]

My boss wants me to setup a DN so that people without access to the trunks can call a local DN and be forwarded to an external cellphone for the technician on call. I've been trying to get CFXA to work properly but can't quite seem to figure it out.

Can anyone help me with the programming for this?

 

[cmawbey]

use acd...

ld 23
req new
type acd
acdn xxxx ( a spare dn )
mwc yes
maxp 1
ncfw 9 0123456789

they dial the acd dn and it will forward the call

try that

one thing to remember if you use this method and need to change it at anytime.. DO NOT... OUT it then rebuild with changes added... using change on a ACD set can cause corruption sometimes....

 

[New950]

Worked great! Thanks for the tip!

 

[PRI265]

one thing to remember if you use this method and need to change it at anytime.. DO NOT... OUT it then rebuild with changes added... using change on a ACD set can cause corruption sometimes.... "

Gibblet: Doing a change on an ACDN in LD 23 without any agents associated with it should still be okay, unless I am not understanding. You are only describing how to build a dummy ACD pointer to an external number, not ACD agents.

 

[cmawbey]

thats right its just a way to divert a call off the switch, but i have had corruption in the past using this method.... it is a known issue on older releases here in the UK..