thesiscokid
Technical User
Hi there,
I am using some call flows in Nupoint, the options point to ACD paths with ACD groups which all works very well. The only problem I have is that I have set the interflow dialling list to dial back into the Nupoint to the mailbox of the Path. So in my senario I have a path of 8401 with an interflow dialling list of 7000 (HG of VM ports). I just get 'please wait while I transfer your call'. It works if I divert it to the embedded VM
I suspect that either the issue is that it is just bouncing or that I am missing a Feature COS on the Nupoint. I have tried creating a NT HG which is forwarded always to the path and then created a mailbox of that number but that isnt working either.
Thanks in advance.
Ant
I am using some call flows in Nupoint, the options point to ACD paths with ACD groups which all works very well. The only problem I have is that I have set the interflow dialling list to dial back into the Nupoint to the mailbox of the Path. So in my senario I have a path of 8401 with an interflow dialling list of 7000 (HG of VM ports). I just get 'please wait while I transfer your call'. It works if I divert it to the embedded VM
I suspect that either the issue is that it is just bouncing or that I am missing a Feature COS on the Nupoint. I have tried creating a NT HG which is forwarded always to the path and then created a mailbox of that number but that isnt working either.
Thanks in advance.
Ant