Call Flow question 1

[Zero6]

Hi All,

I am making a call flow with multiple language options in VM pro.
It is not live yet.

There are 4 languages.
When you choose a language, you will hear if you know the parties extension please dial it now.
Option 2 and 3 are for departments
Option 4 is to repeat the menu.

Since there is no option 1 in the language, because all the extensions start with 1, can I use a timeout in the menu and use transfers 1$KEY as shown in the attachment?

Also how can I make the call go to the operator if the caller chooses to wait for the call to transfer automatically?

Thank you in advance

 

[TouchToneTommy]

For God's sake man, make your voicemail call flow lines not overlap, and make it obvious what connects to what!!!!

With that out of the way, make 5 modules.

Send calls to the module called "Select Language". Present the caller with the 4 languages, and option 1 through 4 goes to modules called "Language " 1 through 4. Timeout sends the caller to the Operator. Since your extension numbers start with 1 (but you didn't state how many digits, so assume 4 digit extension numbers), 1 goes to another menu, no prompt, 2 second timeout, and Touch Tones for 3 digits. If the caller just presses 1, after 2 seconds the call goes to Language 1, but if they continue dialing digits for an extension number, collect 3 and send the call to 1 plus those 3 digits

When the call gets to the selected language, timeout sends the call to the operator, 2 and 3 send to departments 2 and 3, 4 starts the module over, and 1 plus 3 digits sends to the 1XXX extension numbers.

 

[critchey]

For God's sake man, make your voicemail call flow lines not overlap, and make it obvious what connects to what!!!!

I honestly could not agree more with this statement. I don't know how many times I have jumped into a Voicemail Pro, that I did not configure, and the lines are such a mess you have no idea what goes where. The first thing I do is move everything around so you can see the lines and where they connect. TouchToneTommy's screenshots are how a well programmed Voicemail Pro module should look like.

The truth is just an excuse for lack of imagination.