Call flow multiple Consoles

[sottovoce]

Hi,

(3300 Mxe & 4 x 5550 ip consoles)

Would anyone be able to assist with the following?;
4 x consoles (2 groups of 2) want the first set of 2 phones to ring on incoming calls for a maximum of 3 rings, if unanswered then transfer to the 2nd set of consoles for a further 3 rings, if still unanswered all four consoles to ring till answered or routed to AA message.

 

[SYQUEST]

Would not the call processing be part of the servers or whatever is handling the call distribution?

The console is just the recipient of the calls not the controller.

....JIM....

 

[sottovoce]

Thanks...yup the 3300 ICP would be handling the call processing/distribution.

My query is how to program the call flow for the above. I know you can set a call overflow and/or reroute calls if unanswered within a specified timeframe, however how do you program the controller to make the 2nd answer point (console) redirect back to the first console if that too is unanswered;

incoming call......3 rings on 1st console....(redirect to 2nd console if unanswered).....3 rings on 2nd console...If still unanswered then both consoles ring untill answered.

 

[SYQUEST]

Is this not covered in the Mitel documentation?

I see a lot of interesting stuff on Google when searching "Mitel 3300 ICP".

 

[whykap]

You would use the call rerouting form if memory serves me right.There is a 1st and 2nd call rerouting entry and so on.
The Mitel forum on tek-tips might be a better place for this thread. A lot of knowledge about MITEL and they would walk you through in more detail than me.

 

[teleye]

You can achieve this by creating att soft keys and then using the call rerout assignment.