call flow help

[staupsa]

Anyone know of a good site to find some examples on vectors and call routing?

i need to change the setup on a few vectors. current setup is menu with a few choices. all calls go to after hours greeting no matter which digit is dialed. i need to change it to only go to after hours greeting if certain digits are dialed.

i'm very new to phone programming. I would appreciate it if someone could point me in the right direction.

thanks!

 

[inerguard]

Post your current vector and we'll help you out


[Started on Version 3 software 15 years a go]

 

[Stinney]

If you want to read some VERY BASIC information on vectors, go here and download the Definity Little Instruction Book for advanced administration.

http://support.avaya.com/japple/css...eID=129470&temp.bucketID=159898&PAGE=Document

- Stinney

Quoting only proves you know how to cut and paste.

 

[golfnutx14]

Off the top, you are probably using Time-of-Day steps that going to a specific step that routes all calls to the after hours greeting.

Your menu will need to be modified, so create a duplicate vector so you don't mess us the original one.

Your new steps would be "collect 1 digit after ann xxxx"
route to step X if Digit = 1 ( or any digit)

When they press 1, the step that it is going to can be a route to XXXX in which it is a VDN. That VDN will need a new vector, and there you can do your time of day steps for buisness hours and after hours.

Let me know if it makes sense.