Call Flow Diagram Generator tool 1

[lilabell]

Hello,

Avaya has a call flow diagram graphic generator tool that the call center managers had grown to love. I wanted to see if anyone out there is aware of a similar tool for the Cisco IPCC Express. Either out of the box or third party and where to go to obtain it?

Please advise -

 

[whykap]

You mean a call flow chart? To show how a call would enter IPCC and the route it would take depending on digits pressed, availability, etc?

 

[lilabell]

Hi there,

I am sorry I should have been more clear. Yes that is exactly what I am looking for. Ideally it would pull the information from the IVR script with out the need to manually populate everything. Right now we are building them manually in Visio. The Avaya product apparently pulled the information directy from the call vector.

Thanks again!

Lilabell

 

[whykap]

No there is no such tool build in. There might be a third party tool but I am not aware of one.
Honestly this is a strange request. Usually a flowchart is build to show the call flow before an IVR script is built. How were those scripts build without an call flow chart to understand how to build it?

What I am trying to say is that if the scripts are place and active you should have the flowcharts already from the design phase.

 

[lilabell]

Ok thats what I figured, I was not able to find a 3rd party tool either. I thought I would put the feelers out there and see what I could find though.

Thanks again,

Lilabell