Call Flow Control to outside number

[NorrinRadd1]

UCX50 5.0

I have an Inbound route to CFC and during the day with *280 in the normal position the calls are handled correctly but with *280 in the Override position I'm trying to get all calls to forward outside the system to an answering service. Is this possible or is there another way of accomplishing this. Thanks for the help.

 

[theislandtech]

I do it all the time using a ring group
Have the override option point to a ring group
in the ring group, for the extension add the external number followed by # (1234567890#)
I also add a built in recording (pls-wait-connect-call) for an announcement to insure 2 way audio

 

[ucxguy]

If you want just to send the call out without any special treatment, you can add the external number of the answering service as a new Miscellaneous Destination

Description = Answering Service
Dial = 18005550123
​

and then use this Misc. Destination as the Call Flow Control destination.

 

[NorrinRadd1]

Two good options. Thanks guys