Call Failures - Timer problem ? 1

[Smiler1]

Hi we've recently moved to our telecoms to Telewest/virgin, and recently we've been having problems with calls to mobile networks mainly orange or numbers that have been ported from orange. The Telewest telecoms engineers have looked into this and they always come back with "No Fault Found” saying there isn’t a problem one guy did say it’s taking longer than normal to connect the calls up to 10 seconds and he says our system is probably dropping the connection as it hasn’t received a acknowledgement faster enough from there switch equipment. They told me to increase the wait timer to compensate for the delays so that our system doesn’t drop the call before they have connected it.

Which form do I find this on ? Any help or other suggestions welcome

System info: Mitel 3300 ICP Call Control 37.1.4.8
I'm in the UK, Let me know if you need any more info.

 

[MitelInMyBlood]

Just offhand it sounds to me like you're getting what you pay for by switching service providers. Obviously cheaper isn't always better, in fact my experience is it seldom is. I realize this doesn't solve your problem.

Rather than dinking with your switch (which most likely is not at fault) I would try to see if I could reliably reproduce the anomaly, even if I had to get a mobile phone from Orange to do it. Once you can duplicate the problem, go back to Virgin Media and demonstrate the failure and ask that they investigate and solve it. My first guess is it's a call routing problem and the local exchange carrier (orange) is unaware your numbers have been switched to another provider. In the US this problem eventually (usually) works itself out in time, but meanwhile the client is unhappy.

Only guessing, but it's probably not the fault of Virgin, but rather a result of moving your service to virgin.

.

Original MUG/NAMU Charter Member

 

[Smiler1]

I know its Virgin at fault as the service works fine in off peak hours, i.e. 6pm till 8am, but as soon as its a peak period the routing and delays increase,I agree you pay for what you get and we are getting cheaper calls but we are suffering by receiving a poor level of service. And All I get from Virgin is there is not a problem and you have to adjust your equipment to suit us. Unfortunatley we have signed a 1 year agreement now :-(