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Call drops when dialing

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PHANDL

Technical User
Dec 11, 2012
26
US
Users at a remote site are having an issue when trying to dial a specific area code. It is a DSN number so they have to press 8 to dial out first. They are trying to dial 8 311-xxx-xxxx but the dial tone cuts off after only dialing 8 311-xxx-x. This on on Opt 11c.
 
looks like you have 311 set up as 7 digit dialing maybe
 
I wont be able to get over there today to access it, but I forgot to add that it is working from our main pbx.
 
How is the remote site connected back to the PBX?
 
That's what I was thinking as well. Should be an easy fix.
 
1. Is this new or has it ever worked at Remote site?
2. Do you have 8 setup as your AC2? Is 8 the AC2 at the main site? You may just need to insert an 8 in the DGT/DMI at the remote site, so it can hit BARS again at the main site.

Can you print you NET data from LD 90 for 311, the RLI/RLB and DMI/DGT from Ld 86?
 
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