I have a customer with a Nortel Key System that has some age to it.
The main desk receives a call, attempts to transfer the call to an internal extension, the receiving extension rings once quickly before the call is lost. If the receiving extension is anticipating the transfer and is quick to pick up the receiver, they can continue the call. That is even tricky to do when the receiver is aware of the transfer.
I feel like even if the setting of how many rings is allowed for a transfer has been altered, the call would still transfer back to the sender before disconnecting. Please advise.
Thank You,
Nick
The main desk receives a call, attempts to transfer the call to an internal extension, the receiving extension rings once quickly before the call is lost. If the receiving extension is anticipating the transfer and is quick to pick up the receiver, they can continue the call. That is even tricky to do when the receiver is aware of the transfer.
I feel like even if the setting of how many rings is allowed for a transfer has been altered, the call would still transfer back to the sender before disconnecting. Please advise.
Thank You,
Nick