call display wrong

[franku2010]

I have a user when he call to our office it show his name as the wrong name

I found through bell this is done at our end we have program his phone with the worng name and that seems to be trur since the phone he using used to belong to a ex-employee and that what is showing up how do I change this to show up correct name


thanks

 

[RikRodgers]

If you're talking about internal calls, Bell is right.

Do you know how to get into Admin programming on the phone system?

What system and sw level are you running?

 

[franku2010]

it is Norstar/BCM

Not sure what the software level i am at

 

[RikRodgers]

In Admin programming, the set names are under Terminals & Sets. Press show, enter extension number, and then next twice.

 

[franku2010]

I am sorry I think I am confusse so I do this if an external cell call in then i have change with each extion no way of do this globally?

 

[cook1082]

It is the system speed dial that is programed for that number so when that number calls in and it matches to a speed dial number it displays the name on the speed dial. Just like a cell if you set a contact in the cell when they call you there name shows the contact name. You would have to go thru all the speed dials to find it and change it.
If there was no speed dial for that number than the name the Telco sends is what you would see.

 

[franku2010]

We do not have speed dial for that number and it is a bell cell so it should only come up with number.

however when this user calls it show name and number as the old employee and occuring to bell it program by our phone system.


I would like to know how to change show it show proper name


thanks

frank

 

[bluemr2]

So you have looked at your systems speed dials? When you press feature **266344 on a telephone what does the display say?

 

[franku2010]

fist I need to use **797836 then 266344 as password to get into the phone

then first thing i see is terminal and sets

 

[cook1082]

Press the second button down on right till you get speed dial then top right button look in there. This is the only way you will see what the CLID is showing.