call disconnection 1

[expack]

Hello All,

Please let me know how to troubleshoot the call drop issues.

I have checked the extensions errors, events and alarms on the system .. none detected.

how we can verify the disconnection end ? whether disconnected by agent or caller ?

please help to assist.

 

[AvayaTier3]

You can use your call accounting system which collects call records from your switch.

display system-parameters cdr
                            CDR SYSTEM PARAMETERS

Disconnect Information in Place of FRL? y

You can administer CDR so that disconnect information appears in this
field in place of the FRL. If you do this, for trunk CDR, the following
disconnect information appears:

Data    Meaning
0       Cannot determine who dropped first
1       Switch party dropped first
2       CO dropped first
3       Maintenance seized the trunk

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com