call coverage?

[DubYa]

hello all,

i have a user that would like his extension to cover to another extension when he is on the phone - if the person at the other extension is not around, the call needs to go back to voicemail at the first ext...so far, i'm lost. any ideas?

basically, when ext 9 is on the phone (not necessarily w/ all 3 lines busy) it needs to be covered by ext 10 -after 1 ring - if ext 10 does not answer after 3 rings the call needs to be sent back to ext 9 so that the caller can leave a voicemail at ext 9 - - i hope this all makes a little sense.

any ideas would be a great help!! thank you!

-chuck

 

[Phoneman2]

If you go to your cover path for ext9 you will see setting for this. A call will not follow the cover path of the second ext. So if you put Ext10 in the first spot and your hunt group number (voice mail)for the second spot. Guys would this work? So many buttons So little time
Thanks All
Phoneman2

 

[mcopini]

Indeed Phoneman, this is the default way of covering to one's voicemail. Whatever you put in the coverage-path, the Definity will remember to which extension the caller called and will cover to the proper mailbox if the Audix huntgroup was entered as the last coverage point in the called extensions coverage path. (h99 for instance)

inside outside
active: n n
busy: y y
don't answer y y nr.rings: 3
DND/SAC/Goto cover y y
all n n


point1: 10 point2: h99

This is the way it should be set up. You can make different coverage criteria by changing the y and n fields and administering a 'next coverage path' which the call will follow when the first coverage path's criteria don't apply to the incoming call.
Questions? Shoot! Good luck.

Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let me know if this was of any help-

 

[DubYa]

i will try these suggestions. thanks for the help everyone!

 

[mpls]

If you want the call to cover when ext. 9 is only on the phone, but not necessarily busy, then you must stroke the "Active:" options on the Coverage Path form to "y". If you don't, it will ring three times on the second call-appr and then go to ext. 10. However, based on the R9 Administrator's Guide, I don't believe that the call will ring the one time at the principle (ext. 9).