Call coverage,bridge appearance,coverage appearance

[Vmail]

I want a call to come in via DID on PRI and ring a user and also alert another user? Which is the best? What does each do differently?

Thanks as always.

 

[hohumIPO]

VMail, is this version 2.1 or 3.0 (big differences in how this may be achieved).. alternatively why not point the DID to a huntgroup set in group mode to ring the approp users. If 2.1 there is a coverage tab under the given user in the programming which would satisfactorily do this otherwise in version 3 you would want coverage appearance set up.. ceck the engineers toolkit for more detail

 

[Vmail]

hohumipo, they are a new 412 r3.0.

The new toolkit is impossible compared to the old?

What are the bridge appr? Do they act like a definity? What about coverage options.

 

[Telecomboy]

bridged appr buttons work like a definity. you choose the user you want to have ring on that button and which line appearance of theirs. button 1, button 2, etc.

 

[IPGuru]

Line Appearance (& therfore Briged Appearance) are not suitable for use on DDI lines.

 

[Vmail]

IPGURU,

So if the calls are coming in DID on PRI to the station, I can use the bridged appr to have them ring 2 places at once, correct.

What about using the new coverage options? I am trying to have a call hit a user via DID and ring a receptionist as well. Each receptionist covers 4-8 users. After it rings them both 3-4 times, then to vmail and in vmailpro, i set the default leave mail to ring the main console 6 times via an assisted transfer then to the original users mailbox.

Can you think of any other way to achieve this? I want a call to hit a DID, and ring a receptionist 3-4 rings, then to the receptionist for 6 rings then to the original users mailbox?

 

[IPGuru]

You cannot use line apperance or brige apperance on ddi lines (because DDI calls can arrive on any line on the bearer)

I would sugest the following

1) set incomming call route to user
2) set user to divert no answer to final reception group
3) set a coverage aperance button on the reception phone (this will ring at the same time as the user)

if VM is enabled incomming calls will ring the user (& covering ext) for the no answer time, divert to reception & then go to the mailbox for the original user.

 

[Vmail]

Thanks IPGURU, but how do I set the user to divert on no answer, in VMPRO? or in the IPO?

 

[sizbut]

In IPO, IP Guru solution is all in the VMPro. You can set a divert on no answer destination through the Manager configuration (User | Forwarding | Forward On No Answer) or through the user's Phone Manager if they have it (Configure | Preferences | Forwarding).

In both cases you need to set the forwarding number (ie. the receptionist) and then check Forward on No Answer.

Or: at their extension, dial *05 to turn forward on no answer on, and dial *07*N# to set the forward number.