Call Center?

[Tom2129]

Hello
CP 150 w/Basic CC...is there a way to see logged in agents using a feature code rather than CP manager?
Thanks
Tom

 

[curlycord]

I dont think so.
Too much info for a small screen.
Maybe get Wallboard installed.


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curlycord

http://www.curlycord.com

 

[fireeater]

check the callcenter admin guide it has the admin codes for skillset status

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[ptstechnician]

Yes, there are feature codes to see who's logged in. Try feature 908.

 

[curlycord]

I think 908 is Not Ready or Busy.....best you can do is see how many (F909), not who?.

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curlycord

http://www.curlycord.com

 

[cook1082]

The feature code will tell how many agents are loged in and how many calls are in que but it wont tell what agents(names)are loged in.

 

[RikRodgers]

If you really want to use the call center, then I always push the true product. My customers that want more than hunt groups typically won't be happy with basic call center.

 

[thecoming]

If you press feature 9*1 on a 7310 or t7316 it will display the call center codes you just press next and it will scrole thru all the active call center codes and you will see the SS code this will display agentd loged in and how many calls are in the que.

Disclaimer> I could be wrong

 

[RikRodgers]

Tom2129? Any word?

 

[Tom2129]

Thanks Riki will check when back on site and let you know

 

[ptstechnician]

I'm thinking 904 is agent login, 908 is ready/not ready and 909 is status.

 

[thecoming]

FEATURE 9*1

Disclaimer> I could be wrong