Call Center with Two Skill Numbers potential

[fixinputers]

so lets say i have a sales queue and a service queue. sales Skill Number is 01 and service Skill Number is 02.

i have 1 person to answer the phone. can I program both Skill Number Queues to the same phone and will the agent be able to tell which Queue is ringing through?

 

[joe2938]

yes and yes, on agent form you add the skills he is to answer

 

[fixinputers]

so one step further, i forgot about the agent form, i could then program all the stations with both q-call groups but if A only has SN01 in his agentid-login he will only see those calls and if i add agent B with both SN's B would see both ring through? That would be huge as we are setting up a second space and agents may be in either depending on time of day but would be able to field either call regardless. Thanks for the support!

 

[joe2938]

must have expert agent enabled on the system