fixinputers
IS-IT--Management
so lets say i have a sales queue and a service queue. sales Skill Number is 01 and service Skill Number is 02.
i have 1 person to answer the phone. can I program both Skill Number Queues to the same phone and will the agent be able to tell which Queue is ringing through?
i have 1 person to answer the phone. can I program both Skill Number Queues to the same phone and will the agent be able to tell which Queue is ringing through?