Hello all -
we've come to a point in our call center where management wants to have BCMSvu data displayed on TV's on the walls in our call center. We currently have only supervisor PC's loaded with the BCMSvu application, and this would allow supervisors to walk around and help the call center be more productive while still being able to see the status of their employees. In addition, the employees could watch their progress as well.
My question is:
Is anybody out there doing something similar to this? We've been brainstorming on everyway possible to do this, and think using TV's on the wall hooked up to computers running specific windows displaying specific data is the best way. Wireless is not an option, nor are Wallboards because the supervisors need a list of all employees (about 35) displayed at the same time for quick reference on their call status.
Any ideas, tips, suggestions, comments or real-world applications of something like this you guys can think of would be GREATLY appreciated. Unfortunately, we cannot write a program to do this like we would want to. Ideally - we were thinking of an app written in assembler that pipes through a Linux box that would display only what we want from a RAW data collection in the switch (or something like this) - but this is not an option.
Lastly - we need to implement this next to immediately, so Im grabbing at straws here.
Thanks again guys!
Pbxman
Systems Administrator
Please let Tek-Tips members know their posts were helpful.
we've come to a point in our call center where management wants to have BCMSvu data displayed on TV's on the walls in our call center. We currently have only supervisor PC's loaded with the BCMSvu application, and this would allow supervisors to walk around and help the call center be more productive while still being able to see the status of their employees. In addition, the employees could watch their progress as well.
My question is:
Is anybody out there doing something similar to this? We've been brainstorming on everyway possible to do this, and think using TV's on the wall hooked up to computers running specific windows displaying specific data is the best way. Wireless is not an option, nor are Wallboards because the supervisors need a list of all employees (about 35) displayed at the same time for quick reference on their call status.
Any ideas, tips, suggestions, comments or real-world applications of something like this you guys can think of would be GREATLY appreciated. Unfortunately, we cannot write a program to do this like we would want to. Ideally - we were thinking of an app written in assembler that pipes through a Linux box that would display only what we want from a RAW data collection in the switch (or something like this) - but this is not an option.
Lastly - we need to implement this next to immediately, so Im grabbing at straws here.
Thanks again guys!
Pbxman
Systems Administrator
Please let Tek-Tips members know their posts were helpful.