phoneygirl
Programmer
Hi all,
I am setting up a call center application (BCM 400 v3.7 with Professional Call Center).
The customer wants certain agents to use analog cordless phones. I suggested to my boss that 7406's would work because they have some buttons at least to put the "login" and "not ready" feature codes (although I don't even know if those will work without indicators). He is afraid that the range on the 7406's will not be good enough for the customer's large warehouse.
But I can't see (I'm testing and cannot make it work) how I could possibly use regular analog phones with no buttons or indicators for this application - how will the agents log in??
Any ideas for using analog phones with call center calls???
Thanks.
Elise Levine
I am setting up a call center application (BCM 400 v3.7 with Professional Call Center).
The customer wants certain agents to use analog cordless phones. I suggested to my boss that 7406's would work because they have some buttons at least to put the "login" and "not ready" feature codes (although I don't even know if those will work without indicators). He is afraid that the range on the 7406's will not be good enough for the customer's large warehouse.
But I can't see (I'm testing and cannot make it work) how I could possibly use regular analog phones with no buttons or indicators for this application - how will the agents log in??
Any ideas for using analog phones with call center calls???
Thanks.
Elise Levine