hi, i need to set up a call center with one pilot number or extension that rings on many users phones, and is picked up by whomever is available. i also need the to be a call queue so if i have 5 people in the group and there are 10 callers, the extra 5 will be put on hold and hear a message until someone is available. i tried accomplishing this using a hunt group and rad greeting but i was never able to get the queue part working.
i have a 3300 and a nupoint. so far everything i have tried is on the 3300 using rad greetings hunt groups call rerouting and the admin mailbox.
i have a 3300 and a nupoint. so far everything i have tried is on the 3300 using rad greetings hunt groups call rerouting and the admin mailbox.