Call Center screw up!!! Call Pilot 150 with MICS phone system

[jrbtech]

Assigned CDN as an extension with a phone and lost the call center distribuition. If I disconnect the phone - calls do not route through the call center. How can I get the calls routed back to the agents when they are logged in?

 

[RikRodgers]

Well, I'd start by disabling the group, and rebuilding it with another dn. Then get rid of the bad stuff when you're done.

 

[jrbtech]

Thanks Rik,
New customer, no documentation and unaware of the set up

 

[cook1082]

What is the CDN now - try a dn change and see if it puts it back.

 

[jrbtech]

hi cook,
tried that, call center just ignored it.
It is fixed now, just assigned a new cdn for the call center and initialized the mailbox. Works like a champ.
thanks though