Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Call Center Real Time Reports

Status
Not open for further replies.
Alabama16

Alabama16

Technical User
Sep 26, 2016
6
US
Real Time Reports show agents Idle when they are busy show numerous calls waiting that are not there in queue show agents logged out when they are really logged in.
I shut down the services for real time and restarted the services again but no change any suggestions
 
Sort by date Sort by votes
I just had the same issue a few minutes ago. I went into Services on the AACC server and just restarted CCMA IceRTDService, and that did fix it. Is that the service you reset?

Leecer
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

NorstarOption
  • Locked
  • Question
Avaya Contact Center Manager Real Time Display not working
Replies
2
Views
220
jhenley
jhenley
nortavaya
  • Locked
  • Question
How I can seperate the historical reports of AACC between two groups ?
Replies
2
Views
141
nortavaya
nortavaya
telklass
  • Locked
  • Question
Real Time Display and Hitorical Reporting .
Replies
0
Views
75
telklass
telklass
telklass
  • Locked
  • Question
Short Call on AACC
Replies
0
Views
76
telklass
telklass
telklass
  • Locked
  • Question
Incoming call to block on a line
Replies
4
Views
141
telklass
telklass

Part and Inventory Search

Sponsor

Back
Top