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Call Center Real Time Reports

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Alabama16

Alabama16

Technical User
Sep 26, 2016
6
US
Real Time Reports show agents Idle when they are busy show numerous calls waiting that are not there in queue show agents logged out when they are really logged in.
I shut down the services for real time and restarted the services again but no change any suggestions
 
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I just had the same issue a few minutes ago. I went into Services on the AACC server and just restarted CCMA IceRTDService, and that did fix it. Is that the service you reset?

Leecer
 
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