miller3383
IS-IT--Management
I have a BCM 50 that will sporadically puts queued Call Center callers indefinitely on hold somewhere out there in the universe. They are out there, they here the BCM music on hold, agents are idle, but callers are never presented to an idle agent. The caller can hang up and try again, but the are put on hold in that virtual queue in the sky. The only way to bring everything back to the real world is to reboot the BCM. After a reboot everything works fine for a few days, maybe a week, and then it happens again. Does anyone have a resolution on this, maybe a patch or upgrade?