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Call Center info

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BuckWeet

BuckWeet

IS-IT--Management
Mar 6, 2002
1,927
US
Anyone have any good docs on setting up Call Centers, dealing with basic ACD, up to EAS, as well as writing vectors, dealing with skill, etc..


BuckWeet
 
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Basically looking for best practices as well..

BuckWeet
 
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may sound obvious but have you tried the avaya docs website? I have downloaded quite a few pdfs from there that have been very helpful in the last few weeks while we have been rolling out VoIP....
 
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Yea, I have those docs, but thye just tell you how to do some of the things..

I'm looking for "best practices" what type of acd to use, etc...

BuckWeet
 
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