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Call Center info

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BuckWeet

BuckWeet

IS-IT--Management
Mar 6, 2002
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Anyone have any good docs on setting up Call Centers, dealing with basic ACD, up to EAS, as well as writing vectors, dealing with skill, etc..


BuckWeet
 
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Basically looking for best practices as well..

BuckWeet
 
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may sound obvious but have you tried the avaya docs website? I have downloaded quite a few pdfs from there that have been very helpful in the last few weeks while we have been rolling out VoIP....
 
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Yea, I have those docs, but thye just tell you how to do some of the things..

I'm looking for "best practices" what type of acd to use, etc...

BuckWeet
 
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