Is this possible on a Definity and if yes how. Call goes through vector and reaches a agent, after agent answers the call and finds out the call is relating to sales enquiry will type in 888 on phone keypad to log on to call reporter software or 889 for service enquiry. Thanks for your help.
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call center help
- Thread starter t3chhelp
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telcomwork
Technical User
Not clear I understand what your asking.
If a call comes into an agent that isn't intended for them or they need help, are you asking if their is an assist button or code so that two people can be on the conversation? This being the original agent and another person that can help?
If a call comes into an agent that isn't intended for them or they need help, are you asking if their is an assist button or code so that two people can be on the conversation? This being the original agent and another person that can help?
- Thread starter
- #3
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