skipclarin
Technical User
I have been wondering about our disaster recovery call center. We house the actual call center in one building and the Disaster recovery center is in a separate building. During practice recovery exercises why couldn't I just assign the agents that are participating in the exercise a port in the recovery building during the exercise and then back to the original one when the exercise was over? As long as they are still members in that call center trunk group the S8700's shouldn't really care where they are sitting should it; as a matter of fact that machine doesn’t really know there are other buildings does it. Why couldn't I do that? It sounds a lot easier than having AT&T send 1/10th of the calls to a different DNIS doesn't it? During a real disaster I could have AT&T route the calls to the DNIS over there, but during practice I could work the other plan right?