Is anyone out there currently using a call recording system to record calls from the 3300 LX ICP v7.1 with Hot Desk Agent and T1 resiliency enabled? This is a mid sized call center with a large volume of daily calls.
We are currently using Callrex which has worked fairly well for us up until their latest and greatest update and the implementation of resiliency.
So I'm looking for another solution...
We are currently using Callrex which has worked fairly well for us up until their latest and greatest update and the implementation of resiliency.
So I'm looking for another solution...