I recently installed a BCM 3.5 with call center. Agents are logged in and on a call. Agent will put call on hold in to place another call or check something out with in the office. Problem: Held call will transfer un-assissted to the operator and the LED will next to the on break button will flash. Customer would like for the to remain on hold until the person whom put the call on hold picks it up. any advice on how to accomplish this would be greatly appreciated.
THANKS !!!!!
THANKS !!!!!