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Call by Call
- Thread starter rptgeek
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The "Nortel Contact Center Manager Historical Reporting and Data Dictionary" says;
The amount of data generated for call-by-call statistics is very large; therefore, the time required to generate a report using call-by-call statistics is much greater than the time required to generate a report using summarized statistics.
Have not found any reason (in the books or in practice) to turn call by call records off.
So it's just an capacity issue.
The amount of data generated for call-by-call statistics is very large; therefore, the time required to generate a report using call-by-call statistics is much greater than the time required to generate a report using summarized statistics.
Have not found any reason (in the books or in practice) to turn call by call records off.
So it's just an capacity issue.
captaingadget
IS-IT--Management
Turn them on if you wish, the only limitation is the database/storage space. It's not a problem for the system.
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