Call-by-call Symposium report

[joseman5]

Hi, I need some advice on how to create a call-by-call report on symposium. We currently have installed teh Symposium Express Call Center Version 4.2 .I know the standard reporting dosen't support call-by-call report, but reading the attached doumentation, explain how to use the tables (via ODBC, using the data base CBC) and the only prerequisite espcified is to configure the server to collect these data. How could we configure it to store this data? (I have the tables dbo_NIeCallByCallStatXXXXXXXX in that db, also, but empty).Is there another way to retrieve data at call detail level?
Thans in advance

 

[Supernn]

I do not know if this can be done in SECC but in SCCS you have to enable every application you want to capture in the Historical Statistics section.
Do you see that one?

 

[joseman5]

Hello, thanks for your reply but from Nortel they have confimmed I can not store call-by-call data. do you know if it is possible to accces to the temporay data (they have to be able every 15 min)? We need to access to call level detail (no reports).

Thanks again.