Call buffer

[Novicefiction]

Where would I find information on setting up the port for the call buffer to reside on the switch. I currently have three cabinets and the first cabinet crashed on me so i had to move all my customers to the vacant ports and slots on the other two cabinets and now I am not getting any information to my call buffer.

Thank for your help

 

[Lundah]

Knowing the model switch you are talking about would be the first step to getting any useful help.

 

[Novicefiction]

Sorry it is a Mitel sx200 lw19

 

[Lundah]

So you're not getting any information at all, or just none on the extension you moved? If not at all, verify that your SMDR data wasn't being output to something on the dead cabinet. If you're just missing data on the relocated phones, verify the programming on those sets has SMDR turned on (I'm a 2k/3300 guy, not real familiar with the SX-200 so I don't know where you'd check that).

 

[kwbMitel]

You say this is SX200 lw19 (EL or ML assumed)

the first cabinet would've been the main cabinet with the MCC card.

Please confirm that this was the cabinet that died?

That being the case, did you move the MCC to a different cabinet?

Need to know Form 34 values for Directed I/O for SMDR.

If it is set to anything but the printer port be very specific and try to find more info in form 12.




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Occam's Razor - All things being equal, the simplest solution is the right one.