We have someone on a PRI that is having an issue navigating auto attendants when calling certain numbers. Their line is presented to the ip office as a PRI but somewhere along the line it's actually converted to VOIP.
The majority of calls work fine, but when calling certain numbers they can't get through auto attendant menus. From what I understand, this is because the people they are calling are not using call acquisition and the call gets connected but the CO does not get a signal that the call has actually been acquired. So the voice connection is made but when they try to choose a menu option that information does not survive being converted to voip and the recipient doesn't receive the signal that a number has been pressed.
Now the line provider is asking if the early cut through option is checked at our PBX.
so...uhm...what's early cut through? does this term sound familiar to anybody?
The majority of calls work fine, but when calling certain numbers they can't get through auto attendant menus. From what I understand, this is because the people they are calling are not using call acquisition and the call gets connected but the CO does not get a signal that the call has actually been acquired. So the voice connection is made but when they try to choose a menu option that information does not survive being converted to voip and the recipient doesn't receive the signal that a number has been pressed.
Now the line provider is asking if the early cut through option is checked at our PBX.
so...uhm...what's early cut through? does this term sound familiar to anybody?
